Customer Story
How Ramp transforms customer experience and tech hiring with CodeSignal
Challenge
Ramp is a modern finance automation platform that streamlines expense management for companies of all sizes. As Ramp scaled rapidly from roughly 250 employees to more than 1,500 in just a few years, the talent team faced overwhelming applicant volume across emerging talent, customer experience (CX), and engineering.
With a lean recruiting team supporting all hiring, reviewers spent hours manually evaluating assessments and sifting through thousands of resumes. The team needed a scalable, consistent, and equitable evaluation process that could keep up with growth while protecting recruiter and hiring manager time.
Solution
Ramp partnered with CodeSignal to build a fully automated CX assessment, replacing a previously manual and time-intensive review process. The new AI-powered assessment evaluates qualities like empathy, problem-solving, and communication clarity with 98% alignment to human reviewers. Candidates, meanwhile, receive a more consistent, intuitive experience and the flexibility to complete assessments on their own time.
Ramp also adopted CodeSignal to improve top-of-funnel and interview processes across technical hiring pipelines. For engineering and data roles, Ramp implemented CodeSignal’s technical assessments at the top of the funnel, which quickly demonstrated stronger early signal and fewer false positives. Hiring teams then use CodeSignal to conduct later-stage technical interviews, which helps them detect potentially fraudulent activity.
Results
With CodeSignal, Ramp dramatically improved efficiency across recruiting functions while increasing the quality and diversity of candidates reaching interviews. Automated scoring eliminated bottlenecks in CX hiring and improved pass-through rates in engineering, resulting in a more predictable pipeline and better use of engineering time. Recruiters now spend far less effort at the top of the funnel and more time connecting meaningfully with candidates.
So far, Ramp has seen the following results from using CodeSignal:
reduction in lead review time
0
%
faster time-in-process for candidates
0
days
time saved across top-of-funnel recruiter workflows
0
%
Customer overview
Products used
AI Interviewer, Technical Assessments, & Interview
Company size
1,000-5,000
Customer since
2023