Hiring Leaders Unplugged: Charles Mah’s Approach to Building World-Class Teams
Watch this 30-minute on-demand fireside chat with Charles Mah, Chief Customer & Operations Officer at GoodTime, who brings a unique perspective to Talent Acquisition grounded in a human-centered approach. Charles brings over 20 years of experience leading TA and customer success at companies like Workday, SAP, Databricks, and iCIMS.
This session is perfect for Talent Acquisition leaders looking to elevate their hiring strategies and learn from one of the industry’s most forward-thinking voices.
You’ll learn:
- How (and why) to take a “human-centered” approach to hiring when using AI
- Proven strategies for building top-notch Customer Success teams
- Skills to prioritize when hiring
- Best practices for identifying and hiring top talent
Why watch?
- Hear raw, real insights on hiring today from a top TA leader
- Learn how you can elevate your hiring strategies
- Get practical tips for landing top talent for your team
Featured speakers
Charles Mah
Charles Mah is the Chief Customer and Operations Officer at GoodTime, where he channels over 20 years of experience leading talent acquisition and customer success at companies like Workday, SAP, Databricks, and iCIMS. Known for achieving high-impact results, Charles has consistently met 99% of quarterly hiring plans while doubling hiring capacity and maintaining a stellar NPS of 70+ across all candidate experiences. At GoodTime, he leverages human-centric AI to help talent teams deliver seamless, engaging, and highly personalized hiring journeys—raising the bar for efficiency without sacrificing the unique, memorable touch that defines great hiring experiences.
Brenna Lenoir
Brenna brings a wealth of industry experience and knowledge to the discussion ensuring a rich and engaging conversation. Brenna leads CodeSignal’s marketing organization to build awareness and drive demand across all channels. Prior to joining CodeSignal, she led marketing and GTM teams at Cornerstone OnDemand, Wiredrive, and TeleSign.
