beginner

Delivering Human-Centered Customer Experiences

Master the art of human-centered customer experiences by communicating with empathy, understanding real needs, building trust through accountability, and following through with meaningful action. Transform everyday interactions into opportunities for deeper connection and lasting customer loyalty.

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Verified skills you'll gain

DEVELOPING

Assessing Needs

DEVELOPING

Building Trust

DEVELOPING

Following Through

DEVELOPING

Trusted by learners working at top companies

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Practice anytime, anywhere with our mobile app.

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Course 2

Assessing Needs to Understand Customer Impact

4 lessons

12 practices

Build trust and lasting partnerships by using transparency, accountability, and feedback to personalize support and co-create solutions that meet real customer needs.

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Course 3

Building Trust Through Ownership

4 lessons

12 practices

Gain tools to handle conflict with empathy and clarity. Learn emotional regulation, de-escalation, and how to turn difficult moments into opportunities for trust and advocacy.

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Course 4

Following Through on Commitments with Action

4 lessons

12 practices

Develop habits for long-term customer trust by managing expectations, recovering from lapses with integrity, and using feedback for continuous improvement.

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From our community

Hear what our customers have to say about CodeSignal Learn

I'm impressed by the quality and can't stop recommending it. It's also a lot of fun!

Francisco Aguilar Meléndez

Data Scientist

+11

I love that it's personalized. When I'm stuck, I don't have to hope my Google searches come out successful. The AI mentor Cosmo knows exactly what I need.

Faith Yim

Software Engineer

+14

It's an amazing product and exceeded my expectations, helping me prepare for my job interviews. Hands-on learning requires you to actually know what you are doing.

Alex Bush

Full Stack Engineer

I'm really impressed by the AI tutor Cosmo's feedback about my code. It's honestly kind of insane to me that it's so targeted and specific.

Abbey Helterbran

Tech consultant

I tried Leetcode but it was too disorganized. CodeSignal covers all the topics I'm interested in and is way more structured.

Jonathan Miller

Senior Machine Learning Engineer

+12

I'm impressed by the quality and can't stop recommending it. It's also a lot of fun!

Francisco Aguilar Meléndez

Data Scientist

+11

From our community

Hear what our customers have to say about CodeSignal Learn

I'm impressed by the quality and can't stop recommending it. It's also a lot of fun!

Francisco Aguilar Meléndez

Data Scientist

+11

I love that it's personalized. When I'm stuck, I don't have to hope my Google searches come out successful. The AI mentor Cosmo knows exactly what I need.

Faith Yim

Software Engineer

+14

It's an amazing product and exceeded my expectations, helping me prepare for my job interviews. Hands-on learning requires you to actually know what you are doing.

Alex Bush

Full Stack Engineer

I'm really impressed by the AI tutor Cosmo's feedback about my code. It's honestly kind of insane to me that it's so targeted and specific.

Abbey Helterbran

Tech consultant

I tried Leetcode but it was too disorganized. CodeSignal covers all the topics I'm interested in and is way more structured.

Jonathan Miller

Senior Machine Learning Engineer

+12

I'm impressed by the quality and can't stop recommending it. It's also a lot of fun!

Francisco Aguilar Meléndez

Data Scientist

+11