Job category:Sales & Business Dev
1,412 learners

Building Trust Through Ownership

Gain tools to handle conflict with empathy and clarity. Learn emotional regulation, de-escalation, and how to turn difficult moments into opportunities for trust and advocacy.
4 lessons
12 practices
1 hour
Badge for Building Trust,
Building Trust

Course details

Taking Accountability in Customer Interactions
Taking Accountability When Expectations Aren't Met
Avoiding Defensive Reactions to Frustrated Customers
Reassuring a Dissatisfied Customer

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