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Account Management

Building Trust Through Ownership

Gain tools to handle conflict with empathy and clarity. Learn emotional regulation, de-escalation, and how to turn difficult moments into opportunities for trust and advocacy.

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4 lessons

12 practices

1 hour

Building Trust

Course details

Taking Accountability in Customer Interactions

Preview

Taking Accountability When Expectations Aren't Met

Avoiding Defensive Reactions to Frustrated Customers

Reassuring a Dissatisfied Customer

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