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Account Management

Assessing Needs to Understand Customer Impact

Build trust and lasting partnerships by using transparency, accountability, and feedback to personalize support and co-create solutions that meet real customer needs.

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4 lessons

12 practices

1 hour

Assessing Needs

Course details

Recognizing the Customer’s Bigger Picture

Preview

Determining the Impact of Customer Issues

Asking Questions to Uncover Impact

Clarifying What Success Looks Like for the Customer

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