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Account Management

Managing Customer Relationships with Empathy

Learn to adapt your communication style to diverse customer needs, select the right channels, and foster open, empathetic dialogue for positive service outcomes.

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4 lessons

12 practices

1 hour

Managing Frustrations

Course details

Managing Customer Relationships with Empathy

Preview

Recognizing Common Sources of Customer Frustration

Understanding How Emotions Influence Customer Communication

Maintaining Composure When Assisting a Frustrated Customer

Next Course: Assessing Needs to Understand Customer Impact

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