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Account Management

Following Through on Commitments with Action

Develop habits for long-term customer trust by managing expectations, recovering from lapses with integrity, and using feedback for continuous improvement.

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4 lessons

12 practices

1 hour

Following Through

Course details

Confirming and Clarifying Commitments

Preview

Repeating Back To Move Forward

Clarifying Customer Expectations

Leaving Ambiguity Out of Next Steps

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