Sales & Business Dev
621 learners
Following Through on Commitments with Action
Develop habits for long-term customer trust by managing expectations, recovering from lapses with integrity, and using feedback for continuous improvement.
4 lessons
12 practices
1 hour
Following Through
Course details
Confirming and Clarifying Commitments
Repeating Back To Move Forward
Clarifying Customer Expectations
Leaving Ambiguity Out of Next Steps

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