Leading High-Performing Customer Success Teams | CodeSignal Learn

intermediate

Leading High-Performing Customer Success Teams

Account Management

4 courses

52 practices

6 hours

Master customer-centric leadership via immersive exec simulations. Set vision, secure budget, align teams, and coach talent with data to scale Customer Success and unlock sustainable revenue growth.

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Earn a shareable

Certificate of Achievement

Verified skills you'll gain

INTERMEDIATE

Sharing a Vision

ADVANCED

Advocating for Customers

INTERMEDIATE

Monitoring and Measuring Results

ADVANCED

Building Effective Teams

Trusted by learners working at top companies

Course 1

Customer-Centric Strategy & Governance

4 lessons

13 practices

Equip CS leaders to craft an inspiring vision, embed customer metrics into company operations, secure resources, and steer cross-functional governance that drives sustained customer value.

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Course 2

Proactive Value Delivery & Revenue Growth

4 lessons

14 practices

Design engagement frameworks that accelerate time-to-value, handle crises, and drive profitable growth through renewals, expansions, and advocacy.

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Course 3

Data-Informed Operations & Predictive Health

4 lessons

13 practices

Harness data and streamlined processes to anticipate risk, drive efficiency, and scale Customer Success impact.

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Course 4

Coaching, Delegation & Team Performance

4 lessons

12 practices

Build a resilient, high-impact Customer Success organization by hiring top talent, scaling skills through structured coaching, delegating with empowerment, and sustaining engagement through performance metrics, recognition, and proactive burnout safeguards.

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