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Account Management

Coaching, Delegation & Team Performance

Build a resilient, high-impact Customer Success organization by hiring top talent, scaling skills through structured coaching, delegating with empowerment, and sustaining engagement through performance metrics, recognition, and proactive burnout safeguards.

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4 lessons

12 practices

1 hour

Building Effective Teams

Course details

Recruiting and Onboarding High-Caliber Customer Success Talent

Preview

Balancing Craft and Commercial Skills in a CSM Competency Matrix

Behavioral Interview for Customer Success

Propose a 90-Day Ramp Plan for a New CSM

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