Account Management
Coaching, Delegation & Team Performance
Build a resilient, high-impact Customer Success organization by hiring top talent, scaling skills through structured coaching, delegating with empowerment, and sustaining engagement through performance metrics, recognition, and proactive burnout safeguards.
4 lessons
12 practices
1 hour
Building Effective Teams
Course details
Balancing Craft and Commercial Skills in a CSM Competency Matrix
Behavioral Interview for Customer Success
Propose a 90-Day Ramp Plan for a New CSM

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