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Account Management

Data-Informed Operations & Predictive Health

Harness data and streamlined processes to anticipate risk, drive efficiency, and scale Customer Success impact.

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4 lessons

13 practices

1 hour

Monitoring and Measuring Results

Course details

Designing Predictive Customer Health Scores

Preview

Building Predictive Customer Health Scores

Predictive Health Score Negotiation

Draft an Executive Memo on Churn Model Back-Test Results

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