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Account Management

Customer-Centric Strategy & Governance

Equip CS leaders to craft an inspiring vision, embed customer metrics into company operations, secure resources, and steer cross-functional governance that drives sustained customer value.

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4 lessons

13 practices

1 hour

Sharing a Vision

Course details

Crafting a Customer-Centric Vision That Drives Business Results

Preview

Aligning Vision with Measurable Outcomes

Aligning Sales and Customer Outcomes

Customer Impact Storytelling for Support Teams

Next Course: Proactive Value Delivery & Revenue Growth

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