Sales Management
548 learners
The Art of Listening and Understanding in Negotiation
In "Never Split the Difference," Chris Voss emphasizes that effective negotiation starts with understanding and empathetic listening. This course, based on the book, will explore the nuances of listening and understanding in negotiations, crucial for cultivating trust and uncovering valuable insights.
4 lessons
12 practices
1 hour
Understanding Stakeholders
Lessons and practices
Active Listening for Understanding
Active Listening in Client Relations
Building Trust Through Active Listening
Emotional Validation in Negotiations
Validating Client Successes Through Emotion
Encouraging Solution-Based Thinking
Mastering Mirroring to Create Connections
Mirroring to Foster Safe Communication
Mastering Mirroring Techniques in Client Feedback
Practicing Negotiations with "No"-Techniques
Encouraging Clarity Through "No"
Mastering Negotiation with "No"
Meet Cosmo:
The smartest AI guide in the universe
Our built-in AI guide and tutor, Cosmo, prompts you with challenges that are built just for you and unblocks you when you get stuck.
Join the 1M+ learners on CodeSignal
Be a part of our community of 1M+ users who develop and demonstrate their skills on CodeSignal
