Section 1 - Instruction

We've learned that feedback can trigger a 'fight, flight, or freeze' response if not delivered carefully. The SBI (Situation-Behavior-Impact) model helps us provide specific, objective feedback.

Let's practice applying these concepts!

Engagement Message

Are you set?

Section 2 - Practice

Type

Multiple Choice

Practice Question

Which of the following best describes the 'freeze' response to feedback?

A. Arguing about the feedback's accuracy. B. Offering explanations about the feedback. C. Quickly agreeing to end the conversation. D. Going blank and being unable to process information.

Suggested Answers

  • A
  • B
  • C
  • D - Correct
Section 3 - Practice

Type

Fill In The Blanks

Markdown With Blanks

To make feedback specific, the SBI model uses: [[blank:Situation]] (when/where it happened), [[blank:Behavior]] (what you observed), and [[blank:Impact]] (the result).

Suggested Answers

  • Situation
  • Behavior
  • Impact
  • Intention
  • Judgment
  • Assumption
Section 4 - Practice

Type

Sort Into Boxes

Practice Question

Sort these phrases based on whether they promote psychological safety or trigger a threat response.

Labels

  • First Box Label: Promotes Safety
  • Second Box Label: Triggers Threat

First Box Items

  • In yesterday's standup...
  • During code review...
  • Let's pair on this...

Second Box Items

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