Time to put the SBI model into action! Remember: Situation (when/where), Behavior (what you observed), Impact (the effect).
Today we'll work through real management scenarios. You'll craft feedback that feels safe rather than threatening.
Engagement Message
Ready to transform how you give feedback?
Here's your first scenario: During yesterday's architecture discussion, Alex was coding on his laptop while the senior architect was explaining the database design approach. The architect seemed distracted and the meeting ended without clear decisions.
Let's break this down using SBI step by step.
Engagement Message
Can you identify the situation here?
Type
Fill In The Blanks
Markdown With Blanks
Let's practice building SBI feedback for Alex's laptop coding. Fill in the blanks to create effective feedback.
Situation: "In [[blank:yesterday's architecture discussion]] while [[blank:the architect was presenting]]..."
Behavior: "I noticed you [[blank:were coding on your laptop]] throughout the explanation..."
Impact: "The presenter seemed [[blank:distracted]] and we [[blank:ended without decisions]]."
Suggested Answers
- yesterday's architecture discussion
- the architect was presenting
- were coding on your laptop
- distracted
- ended without decisions
Great! Now let's try a different scenario: In this morning's sprint retrospective, Maria interrupted the technical discussion and dismissed input from two junior developers when they suggested process improvements. Both developers stopped contributing after being brushed off.
This is trickier because technical expertise can feel very personal.
Engagement Message
How would you approach this sensitively using SBI?
