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Sales Management

116 learners

Coaching in the Flow of Work

In this course, learners will develop the skills to integrate informal coaching into everyday conversations, ask insightful questions, practice patience to allow reflection, and show empathy to validate other’s experiences. By mastering these techniques, learners will foster a culture of growth, support, and continuous improvement within their team.

See path

4 lessons

12 practices

1 hour

Coaching Employees

Lessons and practices

Lesson 1: Coaching Moments in Everyday Conversations

Coaching in One-On-One Meetings

Coaching Feedback Conversations

Integrating Coaching into Forecast Updates

Lesson 2: Ask Questions Instead of Giving Advice

Guiding Problem-Solving with Questions

Resist Providing Solutions

Encourage Independent Thinking

Lesson 3: Practice Patience to Allow Space for Reflection

Embracing Silence in Coaching

Patience in Leadership Conversations

Being Open to Uncertainty

Lesson 4: Show Empathy to Validate Experiences

Using Empathetic Language

Sharing Personal Experiences

Paraphrasing to Show Empathy

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