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Sales Management

1,527 learners

The "How Do We Feel" Conversation

This course focuses on understanding emotions in conversations. Learners will explore recognizing and naming emotions, providing empathetic support, and fostering emotional openness within teams. It emphasizes maintaining a balance between emotional intelligence and professionalism in sensitive discussions.

See path

4 lessons

12 practices

1 hour

Showing Empathy

Lessons and practices

Lesson 1: Recognizing and Naming Emotions

Recognizing Emotional Cues in Conversations

Naming Emotions in the Workplace

Navigating Emotional Conversations

Lesson 2: Empathy and Emotional Support

Empathy and Listening Mastery

Empathy and Listening Skills Practice

Empathy and Emotional Support Skills

Lesson 3: Encouraging Emotional Openness in Teams

Fostering Emotional Openness in Teams

Promote Trust in Team Communication

Emotional Openness in Professional Settings

Lesson 4: Maintaining Emotional Balance in Difficult Conversations

Emotional Balance in Client Conversations

Mindfulness in High-Stakes Conversations

Balancing Empathy in Leadership Conversations

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