We've seen how customers move through a journey and what they truly value. Now let's practice identifying which types of value matter most at each stage.
Engagement Message
At what stage of the journey do you think emotional value is most important?
Type
Sort Into Boxes
Practice Question
Let's start with the basics. Sort these examples into the correct value type.
Labels
- First Box Label: Functional Value
- Second Box Label: Emotional Value
First Box Items
- Saves me time
- Organizes my files
- Works reliably
Second Box Items
- Makes me feel safe
- Gives me confidence
- Reduces my anxiety
Type
Fill In The Blanks
Markdown With Blanks
The customer journey begins with [[blank:Awareness]], when a person first learns a brand exists. Then, they enter the [[blank:Consideration]] stage, where they research options. Finally, they become an [[blank:Advocate]] when they love the product so much they recommend it to others.
Suggested Answers
- Awareness
- Consideration
- Advocate
- Retention
- Decision
Type
Swipe Left or Right
Practice Question
Different marketing messages appeal to different types of value. Sort these messages.
Labels
- Left Label: Highlights Features
- Right Label: Highlights Value
