You've learned to reframe conflict as a joint problem and to respond to crises with the Calm-Acknowledge-Data framework. Now it's time to practice these high-stakes skills so they become your default response under pressure.

Engagement Message

Which of these skills do you think you'll use most often?

Type

Sort Into Boxes

Practice Question

Let's review the CAD framework. Sort these actions into the correct step.

Labels

• First Box Label: Acknowledge
• Second Box Label: Data

First Box Items

• I hear your frustration
• This is a serious issue
• I understand the concern

Second Box Items

• My next step is...
• We are now doing X
• I will update you in 1 hr

Type

Swipe Left or Right

Practice Question

Let's practice identifying Joint Problem Framing. Swipe each statement to the correct category.

Labels

• Left Label: Joint Problem
• Right Label: Blame Game

Left Label Items

• "How can we solve this resource issue together?"
• "We seem to have different views on the deadline. Let's talk it through."
• "Let's figure out what's causing this delay."

Right Label Items

• "You didn't allocate enough resources for this."
• "Your deadline was completely unrealistic."
• "This delay is your fault."