Now that customers are experiencing your offer, it's time to learn from them! The secret isn't just getting feedback - it's capturing the right kind of feedback that actually helps you improve.
Most entrepreneurs collect useless feedback. We're going to fix that.
Engagement Message
What's the most recent feedback you've received about anything?
Bad feedback sounds like: "It was good" or "I liked it." Good feedback gives you specific, actionable observations you can actually use to improve your offer.
Vague opinions don't help you grow. Specific observations do.
Engagement Message
Which would be more helpful: "Great service" or "Your response time impressed me"?
Instead of asking "How was it?" ask "What stood out to you?" or "What part felt most valuable?" These questions get specific details about their actual experience.
The goal is understanding what worked and what didn't, not just collecting compliments.
Try rephrasing this question: "Did you like our service?"
Engagement Message
How would you ask it better?
Here's what actionable feedback looks like: "I hesitated at the price but the quick delivery convinced me" or "The instructions were clear but I got stuck at step 3."
Notice how these give you specific things to investigate or improve?
Engagement Message
Why are these examples more actionable than saying "It was fine"?
Capture feedback immediately while it's fresh. Send a quick text or email within 24 hours: "What surprised you most about today?" or "What almost stopped you from buying?"
Timing matters - memories fade fast.
Engagement Message
When do you think customers have the strongest opinions about their experience?
