Now that you've mastered SBI feedback, let's tackle the next level: formal performance conversations. These aren't quick hallway chats—they're structured discussions about ongoing performance issues.
Performance conversations happen when regular feedback hasn't led to change and you need formal documentation.
Engagement Message
Name one reason a performance conversation is more formal than everyday feedback.
The key difference: performance conversations have stakes. Poor performance could lead to formal warnings, performance improvement plans, or termination. This makes preparation absolutely critical.
Unlike casual feedback, these conversations require documentation, specific timelines, and clear consequences.
Engagement Message
Why might higher stakes make someone more defensive during these conversations?
Step 1: Prepare thoroughly. Gather specific examples using SBI format, review previous feedback given, and determine exactly what change you need to see.
Most performance conversations fail because leaders wing it. Preparation shows respect and prevents emotions from taking over.
Engagement Message
What could go wrong if you entered a performance conversation unprepared?
Step 2: Set the right tone from the first sentence. Start with something like: "I want to discuss some performance concerns and work together on a plan for improvement."
This signals seriousness while emphasizing collaboration rather than punishment.
Engagement Message
How does leading with "we need to work together" change the conversation dynamic?
Step 3: Present facts using SBI, then ask for their perspective. Say: "What's your understanding of these situations?" or "Help me understand what's been happening."
This prevents the conversation from becoming one-sided lecturing and shows you value their input.
Engagement Message
