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Sales Management

175 learners

Engaging in Courageous Conversations

This course equips leaders with the skills to have difficult and meaningful conversations. It covers strategies for conflict resolution, effective communication, and creating a safe space for open dialogue within teams.

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4 lessons

12 practices

1 hour

Navigating Tough Conversations

Lessons and practices

Lesson 1: The Art of Difficult Conversations

Communicating Leadership Changes Effectively

Delivering Difficult News Effectively

Difficult Conversations in Leadership

Lesson 2: Creating a Safe Space for Dialogue

Practicing Open Communication

Creating Psychological Safety at Work

Constructive Feedback and Open Communication

Lesson 3: Conflict Resolution Strategies

Empathy-Driven Conflict Resolution Skills

Resolving Team Conflicts with Empathy

Turning Conflict into Collaboration

Lesson 4: Leading with Transparency and Authenticity

Leading with Transparency and Authenticity

Practicing Transparent Communication

Announcing Your Departure

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