Section 1 - Instruction

Crafting specific SBI statements and delivering them with care are crucial for managing your sales team effectively. Remember to set the stage, manage reactions, and agree on next steps. Let's work through some sales-specific examples!

Engagement Message

Ready to practice?

Section 2 - Practice

Type

Fill in The Blanks

Markdown With Blanks

Scenario: A sales rep, Alex, missed logging three qualified prospects in the CRM after yesterday's trade show. Feedback: 'Alex, [[blank:yesterday]], you [[blank:didn't log]] three prospects from the trade show in our CRM. [[blank:The impact]] is that we have no record of these leads and can't follow up properly.'

Suggested Answers

  • yesterday
  • didn't log
  • The impact
  • The situation
  • The behavior
Section 3 - Practice

Type

Multiple Choice

Practice Question

When a sales rep reacts defensively to feedback about their pipeline management, what is the recommended first step for the sales manager?

A. Repeat the feedback more forcefully. B. Acknowledge their feeling and ask for their perspective. C. End the conversation immediately to avoid conflict. D. Document the defensive behavior for their performance review.

Suggested Answers

  • A
  • B - Correct
  • C
  • D
Section 4 - Practice

Type

Sort Into Boxes

Practice Question

Sort these actions into 'Effective Delivery' or 'Ineffective Delivery' of feedback to sales reps.

Labels

  • First Box Label: Effective Delivery
  • Second Box Label: Ineffective Delivery

First Box Items

Sign up
Join the 1M+ learners on CodeSignal
Be a part of our community of 1M+ users who develop and demonstrate their skills on CodeSignal