Section 1 - Instruction

Crafting specific SBI statements and delivering them with care are crucial. Remember to set the stage, manage reactions, and agree on next steps. Let's work through some examples!

Engagement Message

Shall we begin?

Section 2 - Practice

Type

Fill In The Blanks

Markdown With Blanks

Let's complete this feedback following SBI.

Scenario: An employee, Sam, was an hour late for an important client call.

Feedback: 'Sam, [[blank:this morning]], you [[blank:were an hour late]] for the client call. [[blank:The impact]] was that we had to start without you and the client asked about your absence.'

Suggested Answers

  • this morning
  • were an hour late
  • The impact
  • your behavior
  • The problem
Section 3 - Practice

Type

Multiple Choice

Practice Question

When an employee reacts defensively to feedback, what is the recommended first step for the manager?

A. Repeat the feedback more forcefully. B. Acknowledge their feeling and ask for their perspective. C. End the conversation immediately to avoid conflict. D. Document the defensive behavior for their performance review.

Suggested Answers

  • A
  • B - Correct
  • C
  • D
Section 4 - Practice

Type

Sort Into Boxes

Practice Question

Sort these actions into 'Effective Delivery' or 'Ineffective Delivery' of feedback.

Labels

  • First Box Label: Effective Delivery
  • Second Box Label: Ineffective Delivery

First Box Items

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