Section 1 - Instruction

Now that you understand the difference between managing and coaching, let's strengthen your ability to identify each approach in real workplace situations.

Engagement Message

Ready to test your skills?

Section 2 - Practice

Type

Swipe Left or Right

Practice Question

Read each scenario and identify whether the leader is using a managing or coaching approach. Swipe left for managing, right for coaching.

Labels

  • Left Label: Managing Approach
  • Right Label: Coaching Approach

Left Label Items

  • Complete the report using this template by 3 PM today
  • Here's exactly how to handle this customer complaint
  • Follow these five steps to process the invoice
  • I need you to use Arial font, size 12 for all documents

Right Label Items

  • What approach do you think would work best for this report?
  • How might you handle this customer's concerns?
  • What process would make sense for these invoices?
  • What format would make these documents most effective?
Section 3 - Practice

Type

Fill in The Blanks

Markdown With Blanks

Fill in the blanks to transform these managing statements into coaching questions.

Managing: "You need to improve your presentation skills by taking a course." Coaching: "[[blank:What]] do you think would help you develop your presentation skills?"

Managing: "Always prioritize customer emails first." Coaching: "[[blank:How]] might you approach prioritizing your daily tasks?"

Suggested Answers

  • What
  • How
  • When
  • Which
Section 4 - Practice

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