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People Management

218 learners

Becoming an Emotionally Intelligent Leader

This course explains the importance of emotions in making informed decisions and covers practical skills for managing emotional triggers and developing emotional intelligence.

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3 lessons

9 practices

1 hour

Applying Emotional Intelligence

Lessons and practices

Lesson 1: Understanding Emotional Intelligence

Relevance of Emotional Intelligence in Leadership

Empathetic Leadership One-on-One

Reflecting on Emotional Reactions

Lesson 2: Managing Emotional Triggers

Identifying Emotional Triggers at Work

Managing Emotional Triggers Effectively

Reframing Negative Feedback

Lesson 3: Emotion Regulation Strategy: Reappraisal

Reinterpreting: Assume positive intent

Reordering: Understanding and adjusting the value placed on the situation

Repositioning: Viewing from a different perspective

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