Welcome to "Tackling Product Strategy and Product Design Questions." This course is designed to equip you with the essential skills needed to succeed in Product Sense, Product Design and similar case-style product management interviews. Throughout this course, you'll learn how to analyze markets, identify customer needs, and craft user-centered solutions. Mastering these areas will help you confidently tackle complex product strategy and design questions.

Understanding market opportunities and competition is a foundational skill for any aspiring product manager. A structured approach to evaluating a product idea—such as a food delivery service for the elderly—can help you develop well-reasoned recommendations.

A Three-Step Approach to Market Analysis:

1. Market Trends: What industry shifts or emerging behaviors support this opportunity?
2. Competitive Landscape: Who are the major players? What are their strengths and weaknesses?
3. Differentiation Strategy: What gap exists in the market that your product can uniquely fill?

It's also important to consider non-tech competitors—alternatives that customers currently rely on outside of existing apps or services. In the case of a food delivery service for the elderly, non-tech competitors might include family members who prepare and deliver meals for free, local senior centers offering meal programs, or even grocery stores providing pre-made meal kits. Understanding these alternatives helps you refine your value proposition and ensure your product offers a compelling reason for customers to switch.

Once you've assessed the market, the next step is to identify your target customers. In the case of a food delivery service for the elderly, multiple stakeholders are involved, each with different needs.

• Who are they? (Elderly customers, caregivers, or delivery drivers?)
• What do they need? (Affordable meals, easy ordering, dietary customization?)
• What motivates them? (Convenience, independence, health-conscious eating?)

For example, consider these three key customer groups:

• Seniors living alone: Need an easy way to order healthy meals without relying on family members.
• Caregivers & family members: Want reassurance that meals are nutritious and delivered reliably.
• Delivery drivers: Need clear navigation, efficient batching of orders, and ways to ensure food stays fresh.

Understanding these segments allows you to tailor the product to address each group’s most pressing concerns. At this stage of the interview, it's important to consider all potential user groups. Later in the interview, you can specify/prioritze which segment you want to focus on.

After identifying your target customers, the next step is to translate their needs and frustrations into actionable product insights.

A Jobs-to-be-Done (JTBD) Approach to Customer Needs:
Think of customer needs as "jobs" they want done rather than just features they want.

For example, seniors might say, “I want to get fresh, healthy meals without having to struggle with a complicated app.” This translates into potential product features like phone ordering instead of a complex mobile app, pre-set weekly meal plans to reduce decision fatigue, or delivery notifications to family members for peace of mind.

When tackling Product Sense or Product Design questions, think beyond just "building a feature"—focus on solving the real underlying problem for the customer. This approach will help you create stronger, customer-driven solutions.

Your NovaTech recruiter informed you that your next interview will be a Product Sense interview. To prepare, you’ve been practicing independently and conducting mock interviews with your friend Chris. In the upcoming practices, you'll practice analyzing the market and segmenting users to help set up a strong foundation for your overall product sense responses.