Giving feedback is a vital part of sustaining a healthy team culture, but it can easily go wrong if not handled thoughtfully. In this unit, you’ll learn how to deliver honest feedback in a way that keeps conversations open, reduces defensiveness, and helps your team grow stronger together. You’ll discover how to focus on behaviors rather than personalities, prepare yourself to give feedback constructively, and invite real dialogue—skills that will help you address issues early and prevent unnecessary tension.

Feedback is most effective when it’s about what someone does, not who they are. When feedback feels personal, it often triggers resistance or emotional shutdown. Instead, describe specific actions and their impact. One helpful tool is the SBI framework: Situation, Behavior, Impact. Start by describing the situation, then the specific behavior you observed, and finally the impact it had.

For example, rather than saying "You’re always so negative in meetings", you might say, "In today’s meeting (Situation), I noticed you pointed out several risks without suggesting solutions (Behavior). It made it harder for the team to move forward with ideas (Impact). Can we talk about how we might balance concerns with ideas for moving forward?" This approach keeps the conversation centered on observable behavior and opens the door to problem-solving.

Before giving feedback, take a moment to check your own mindset and intentions. Ask yourself if you’re calm, clear about your message, and focused on the specific behavior rather than making a judgment about the person. For instance, if you’re feeling frustrated, pause and reframe: instead of "You never listen to others", try "I’ve noticed in the last two meetings, you’ve spoken over teammates. I’d like to hear your thoughts on how we can make space for everyone."

Once you’ve shared your feedback, invite the other person’s perspective. Phrases like "How do you see it?" or "Is there something I might be missing?" show that you’re open to their input and willing to learn. This not only builds trust but also helps uncover context you may not have considered.

Here’s a realistic example of how to give feedback that doesn’t escalate tension:

• Jessica: Hey Ryan, do you have a minute to chat about the last two team meetings?
• Ryan: Sure, what’s up?
• Jessica: I’ve noticed you’ve jumped in pretty quickly to share your ideas, and a couple of teammates didn’t get a chance to finish their thoughts. I want to make sure everyone feels heard. What’s your take on that?
• Ryan: Oh, I didn’t realize I was cutting people off. I just get excited about the topic.
• Jessica: I get that, and your enthusiasm is great. Maybe we can find a way to make space for others too—what do you think?
• Ryan: Yeah, that makes sense. I’ll try to be more mindful next time.

In this exchange, Jessica focuses on specific behaviors, avoids personal judgments, and invites Ryan’s perspective. Notice how she uses language like "I’ve noticed you’ve jumped in pretty quickly..." and "What’s your take on that?" to keep the conversation open and constructive. This is an example of using the SBI framework in practice: describing the situation, the behavior, and the impact.