Section 1 - Instruction

You've learned to structure your thinking with argument maps and dig for underlying issues with the 5 Whys. Now, let's practice combining these skills to analyze problems from top to bottom.

Engagement Message

Ready to put your analytical skills to the test?

Section 2 - Practice

Type

Multiple Choice

Practice Question

A team is consistently delivering projects late. You're building an argument map to propose a solution. Which of the following is the best "Main Claim" for your argument map?

A. Projects are always late. B. We should investigate why projects are late. C. We need to adopt a new project management tool. D. The team seems overwhelmed.

Suggested Answers

  • A
  • B
  • C - Correct
  • D
Section 3 - Practice

Type

Sort Into Boxes

Practice Question

Let's distinguish between the surface-level issues and the deeper causes. Sort the following items related to a failing marketing campaign into the correct boxes.

Labels

  • First Box Label: Symptoms
  • Second Box Label: Potential Root Causes

First Box Items

  • Low sales
  • High bounce rate
  • Negative comments

Second Box Items

  • Poor ad targeting
  • Outdated customer data
  • Unclear messaging
Section 4 - Practice

Type

Fill In The Blanks

Markdown With Blanks

Let's complete a 5 Whys analysis for a common IT problem. Fill in the blanks to find the root cause.

Problem: Our website crashed. Why? A surge in [[blank:traffic]] overloaded the server. Why? Our new marketing campaign went viral. Why? We didn't [[blank:plan]] for this level of success.

Suggested Answers

  • traffic
  • plan
  • prepare
  • users
Section 5 - Practice

Type

Swipe Left or Right

Practice Question

Argument maps and root cause analysis both structure thinking, but they start from different places. Is the statement a "Main Claim" for an argument map or a "Problem Statement" for a root cause analysis? Swipe accordingly.

Labels

  • Left Label: Main Claim
  • Right Label: Problem Statement

Left Label Items

  • We should switch to a four-day work week.
  • Our team must hire a data analyst.
  • The company needs to invest in new servers.

Right Label Items

  • Employee burnout is increasing.
  • Our sales forecasts are consistently inaccurate.
  • The website has been crashing frequently.
Section 6 - Practice

Type

Multiple Choice

Practice Question

A restaurant is getting bad reviews online. After asking "Why?" several times, you find that the kitchen prep station is disorganized, causing delays. What is the most actionable root cause to address?

A. The customers are too impatient. B. The chefs need to cook faster. C. The kitchen prep station needs a better layout. D. We should stop reading online reviews.

Suggested Answers

  • A
  • B
  • C - Correct
  • D
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