In this unit, you’ll discover how to make your recognition truly resonate with your team. By learning to highlight meaningful contributions, you’ll not only boost morale but also reinforce the behaviors and strengths that drive your team’s success. Expect to explore practical ways to make your praise specific, personal, and inclusive—skills that will help you build a culture where everyone feels valued.

Recognition is most powerful when it’s clear you’ve noticed the details and can connect praise to real impact. Instead of a vague “good job,” describe exactly what stood out and why it mattered. For example, as a finance manager, you might say, "Your detailed audit prep caught two issues before they became problems—great attention to detail!" This shows you’re paying attention and that their unique effort matters.

A practical methodology you can use is the “What, Why, How” approach:

Putting it all together:
“You automated the monthly expense report process, which reduced manual errors and saved the team several hours each month. This allowed us to focus on more strategic analysis and meet deadlines with less stress—excellent initiative!”

Not all important work is front and center. As a finance manager, it’s essential to notice and acknowledge the behind-the-scenes efforts that keep your team running smoothly. For example, you might say, "Thanks to your late-night data checks, the report was flawless at the exec review." This kind of recognition ensures that everyone’s contributions, whether public or less visible, are appreciated.

You can also use the Catch and Call Out technique:
Make it a habit to “catch” team members doing something valuable—like reconciling accounts ahead of schedule or supporting a colleague with a complex forecast—and “call it out” soon after. This can be done in team meetings, emails, or one-on-one conversations. For instance:
“In today’s reconciliation, I noticed you proactively flagged a potential duplicate entry. That kind of vigilance helps us avoid costly errors and keeps our processes strong.”

Don’t forget to recognize process improvements, celebrate accuracy and compliance, and acknowledge collaboration—these are all vital in finance teams.

• Jessica: Hey Chris, I wanted to take a moment to recognize the work you did on the audit last week.
• Chris: Thanks, Jessica. I appreciate that.
• Jessica: Specifically, your attention to detail caught two discrepancies that could have caused issues down the line. "Your detailed audit prep caught two issues before they became problems—great attention to detail!"
• Chris: I’m glad I could help. Sometimes it feels like those late nights go unnoticed.
• Jessica: I definitely noticed. "Thanks to your late-night data checks, the report was flawless at the exec review." Your consistency and thoroughness really make a difference for the whole team.

In this exchange, Jessica uses specific examples, acknowledges Chris’s unique strengths, and recognizes behind-the-scenes effort. By naturally weaving in these techniques, you make recognition feel genuine, motivating, and relevant to your team’s real contributions. In the upcoming role-play exercises, you'll have a chance to practice genuinely highlighting your team's hard work.