Running a great interview is about more than just following a script — it’s about creating a structured, comfortable conversation where you gather the evidence you need and give every candidate a fair shot. Think of yourself as both a guide and a host: you keep things on track, adapt to the moment, and make sure candidates feel respected and heard.

Here’s how to keep interviews productive, natural, and positive:

• Gently steer the conversation so all key topics are covered, while staying open to relevant details the candidate brings up.
• Use time wisely — balance depth with coverage so you don’t miss important areas.
• Respond to candidate questions with empathy, honesty, and professionalism, even when you don’t have all the answers.

By the end of this lesson, you’ll be able to guide interviews with confidence, keep conversations focused, and respond to candidate questions in a way that builds trust and leaves a great impression.

A successful interview feels like a real conversation, not an interrogation. Your job is to cover all the essentials, but also to adapt when candidates share something valuable — even if it’s a little off-script. This means listening actively, showing genuine interest, and allowing space for the candidate’s personality and experiences to come through. When you treat the interview as a two-way dialogue, candidates are more likely to open up, giving you richer insights into their skills and fit for the role. At the same time, you maintain structure by gently steering the discussion back to your key topics when needed, ensuring you gather all the information required to make a fair assessment.

Let’s see how this looks in action:

Scenario:
Ryan is interviewing Jessica for a software engineering role.

• Ryan: Can you tell me about a time you had to resolve a conflict on your team?
• Jessica: Sure! Actually, before I get into that, I want to mention how I started mentoring new hires, which was a big part of my last year.
• Ryan: That sounds like a valuable experience. For now, let’s focus on the conflict situation. What was the main challenge you faced, and how did you handle it?
• Jessica: Right, sorry! There was a disagreement between two engineers about the approach to a feature. I set up a meeting so we could talk it through together, and I made sure everyone had a chance to share their perspective.
• Ryan: Great, and what was the outcome after you facilitated that discussion?

Notice how Ryan acknowledges Jessica’s enthusiasm, but gently brings her back to the main question. He keeps the tone positive and the conversation on track.

A quick rule of thumb:

• If a candidate goes off-topic, acknowledge their point, then steer back to the question.
• If they share something relevant but unexpected, let them elaborate briefly, then refocus.

When you need to keep interviews on track without making candidates feel rushed or dismissed, try using the “Guide, Acknowledge, Refocus” (GAR) method:

• Guide: Steer the conversation toward the topics you need to cover, using gentle prompts or transitions.
• Acknowledge: Show that you value what the candidate has shared, even if it’s off-topic or unexpected.
• Refocus: Bring the discussion back to the main question or move on to the next topic as needed.

You can use the GAR method throughout the interview to keep things on track while maintaining a positive, respectful tone. For example:

Using a simple framework like GAR helps you balance structure and empathy, ensuring the interview is both thorough and comfortable for the candidate.

When it’s the candidate’s turn to ask questions, listen carefully and answer honestly. If you don’t know the answer, it’s okay to say:
“That’s a great question. I want to make sure I get you the right information, so I’ll follow up after the interview.”
Always thank them for their questions and interest — it shows respect and helps candidates leave with a positive impression.

By guiding the conversation, managing time, and responding with empathy, you create interviews that are structured, fair, and engaging. Up next, you’ll get to practice these skills in a hands-on role-play, guiding conversations and responding to candidate questions in real time.