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People Management

947 learners

Practice Navigating Conflict with Diplomacy

This course draws from "How to Win Friends & Influence People" by Dale Carnegie to equip you with strategies for handling conflicts positively and diplomatically. It includes tension diffusion, finding common ground, and sincere apologizing.

See path

4 lessons

12 practices

1 hour

Being Diplomatic

Lessons and practices

Lesson 1: Disagreeing Agreeably

Disagreeing Agreeably in Meetings

Finding Common Ground in Conflicts

Disagreeing With Respect

Lesson 2: Apologizing Sincerely

Delivering a Sincere Apology

Mastering the Art of Apologies

Sincere Apologies in Action

Lesson 3: Handling Criticism Gracefully

Handling Criticism in Meetings

Handling Criticism Effectively

Handling Criticism Gracefully

Lesson 4: Building Positive Relationships

Providing Constructive Feedback with Praise

Talking About Mistakes for Better Feedback

Performance Review and Team Motivation

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