Job category:
General Skills

Mastering Difficult Conversations

Master the communication "operating system" of leadership. This course provides frameworks for the most difficult interpersonal challenges, focusing on high-stakes feedback, mediating team conflict, and delivering hard news.
4 lessons
12 practices
2 hours
Badge for Navigating Tough Conversations,
Navigating Tough Conversations

Course details

The Feedback Framework
Fill in the Blanks about Effective Feedback
Coaching a Star Player on Teamwork
Draft SBI Feedback for Missed Deadline

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