True listening starts with your presence. Put away distractions, make eye contact, and give your full attention. When leaders are fully present in conversations, teams are more likely to feel safe, valued, and willing to share openly. This kind of mindful attention is a cornerstone of emotional intelligence and is closely linked to higher trust and team engagement. Notice your own assumptions or urge to jump in. Instead, focus on being open and receptive—your presence alone can set the tone for honest, productive dialogue.

Sometimes, the most important information is between the lines. Skilled coaches listen not just to words, but also to changes in energy, hesitations, and what’s left unsaid. For example, if a team member keeps mentioning a “tight timeline” but never asks for help, that’s a cue to gently explore further. The most effective coaches operate at deeper levels of listening: they tune in to both the speaker and the broader context, picking up on subtle cues and underlying emotions.

• Chris: I wanted to update you on the client project. It’s moving along.
• Nova: Thanks, Chris. How are you feeling about the progress?
• Chris: It’s okay, I guess. There have been a few hiccups, but nothing major.
• Nova: I hear you. When you say ‘hiccups,’ what’s been the toughest part so far?
• Chris: Mostly just getting everyone on the same page. Sometimes I feel like I’m repeating myself.
• Nova: That sounds frustrating. What have you tried so far, and what’s worked best?

Nova listens for cues, asks open questions, and invites Chris to reflect—without offering solutions right away. This approach helps Chris build awareness and confidence.

Instead of assuming you know what’s going on, ask open-ended questions like, “What’s most important to you right now?” or “How can I best support you?” These kinds of questions encourage self-reflection and signal respect for the other person’s perspective. Approaches like this, drawn from evidence-based coaching and communication frameworks, help people feel heard and empowered to find their own answers. In your next conversation, practice noticing one subtle cue—a change in tone, a pause, or a repeated word—and name it gently: “I noticed you paused just now—what’s coming up for you?” This simple act can open the door to deeper, more meaningful coaching conversations.