Section 1 - Instruction

Crafting specific SBI statements and delivering them with care are crucial. Remember to set the stage, manage reactions, and agree on next steps. Let's work through some examples!

Engagement Message

Shall we begin?

Section 2 - Practice

Type

Fill In The Blanks

Markdown With Blanks

Let's complete this feedback following SBI.

Scenario: An engineer, Sam, missed a critical production deployment window by failing to complete their code review on time.

Feedback: 'Sam, [[blank:yesterday afternoon]], you [[blank:didn't complete your code review]] before the deployment deadline. [[blank:The impact]] was that we had to delay the release and the product team had to reschedule their launch announcement.'

Suggested Answers

  • yesterday afternoon
  • didn't complete your code review
  • The impact
  • your behavior
  • The problem
Section 3 - Practice

Type

Multiple Choice

Practice Question

When an employee reacts defensively to feedback, what is the recommended first step for the manager?

A. Repeat the feedback more forcefully.
B. End the conversation immediately to avoid conflict.
C. Document the defensive behavior for their performance review.
D. Acknowledge their feeling and ask for their perspective.

Suggested Answers

  • A
  • B
  • C
  • D - Correct
Section 4 - Practice

Type

Sort Into Boxes

Practice Question

Sort these actions into 'Effective Delivery' or 'Ineffective Delivery' of feedback.

Labels

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