Section 1 - Instruction

You've learned the difference between task and relationship conflict. Now let's practice applying mediation principles to actual workplace scenarios.

Remember: your goal is creating safety for dialogue, not picking winners and losers.

Engagement Message

What's the most important thing to remember about your role as a mediator?

Section 2 - Practice

Type

Sort Into Boxes

Practice Question

Sort these mediation approaches into helpful versus harmful categories.

Labels

  • First Box Label: Helpful
  • Second Box Label: Harmful

First Box Items

  • Stay neutral
  • Listen first
  • Ask questions
  • Find common ground

Second Box Items

  • Pick sides
  • Rush solutions
  • Judge emotions
  • Blame people
Section 3 - Practice

Type

Fill In The Blanks

Markdown With Blanks

Practice setting up a mediation conversation. Two team members are arguing about project priorities.

"I've noticed some [[blank:tension around]] our project priorities. I'd like us to [[blank:discuss this]] together so we can find a [[blank:solution that]] works for everyone."

Suggested Answers

  • tension around
  • discuss this
  • solution that
  • disagreement about
  • work through
Section 4 - Practice

Type

Multiple Choice

Practice Question

Sarah and Tom are arguing because Sarah thinks Tom's approach is too risky, while Tom thinks Sarah is being too conservative. What type of conflict is this?

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