Section 1 - Instruction

Time to put the SBI model into action! Remember: Situation (when/where), Behavior (what you observed), Impact (the effect).

Today we'll work through real management scenarios. You'll craft feedback that feels safe rather than threatening.

Engagement Message

Ready to transform how you give feedback?

Section 2 - Instruction

Here's your first scenario: During yesterday's client presentation, Alex checked his phone five times while the client was speaking. The client seemed distracted and cut the meeting short.

Let's break this down using SBI step by step.

Engagement Message

Can you identify the situation here?

Section 3 - Practice

Type

Fill In The Blanks

Markdown With Blanks

Let's practice building SBI feedback for Alex's phone checking. Fill in the blanks to create effective feedback.

Situation: "In [[blank:yesterday's presentation]] while [[blank:the client was speaking]]..."

Behavior: "I noticed you [[blank:checked your phone]] five times..."

Impact: "The client seemed [[blank:distracted]] and the meeting [[blank:ended early]]."

Suggested Answers

  • yesterday's presentation
  • the client was speaking
  • checked your phone
  • distracted
  • ended early
Section 4 - Instruction

Great! Now let's try a different scenario: In this morning's team meeting, Maria interrupted three colleagues mid-sentence when they were sharing updates. Two people stopped participating after being cut off.

This is trickier because interrupting can feel very personal.

Engagement Message

How would you approach this sensitively using SBI?

Section 5 - Practice

Type

Multiple Choice

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