Engaging in performance conversations is a core skill for any HRBP aiming to empower managers and teams. In this unit, you’ll learn how to help managers ground feedback in observable behaviors, separate actions from identity, and use structured feedback models to foster growth and psychological safety. These skills are essential for building trust, encouraging development, and driving better business outcomes.

Before diving into techniques, it’s important to help managers adopt three key mindset shifts that depersonalize performance conversations and make feedback more effective:

Effective performance conversations always start with facts, not opinions. Encourage managers to focus on what they have directly observed and the impact those actions have had. For example, rather than saying "You’re unreliable", a more constructive approach is "I noticed you missed the last two project deadlines, which delayed the team's progress." This method keeps the conversation objective and actionable, reducing defensiveness and making it easier for employees to understand what needs to change.

A common mistake in feedback is confusing what someone does with who they are. Guide managers to address specific actions, not personal traits. For instance, compare "You’re careless with details" to "I’ve observed several data entry errors in your last reports". The first feels like a personal attack, while the second is focused on behavior and is much more likely to be received constructively.

To further support developmental dialogue, introduce managers to feedback models like B-I-L (Behavior-Impact-Listen). This model encourages a balanced, two-way conversation: describe the behavior ("In yesterday’s meeting, you interrupted your colleague several times..."), explain the impact ("...which made it hard for others to share their ideas."), and then invite the employee’s perspective ("Can you share how you saw the conversation?"). This approach not only clarifies expectations but also builds psychological safety and trust.

Here’s a realistic dialogue between a manager and an employee, demonstrating how to ground feedback in behavior and impact while maintaining a developmental focus:

• Chris: Hi Ryan, thanks for meeting with me. I wanted to talk about yesterday’s team meeting.
• Ryan: Sure, what’s up?
• Chris: I noticed you interrupted Jessica a few times while she was sharing her update, which made it difficult for her to finish her points.
• Ryan: Oh, I didn’t realize I was doing that. I just wanted to clarify a few things.
• Chris: I appreciate your engagement. When interruptions happen, it can make others feel their input isn’t valued. Can you share how you saw the conversation?
• Ryan: I see what you mean. I’ll try to be more mindful and let others finish before jumping in.

In this exchange, Chris uses specific observations and describes the impact, then invites Ryan’s perspective. Notice how the conversation stays focused on behavior, not character, and encourages a constructive, future-oriented response.

Mastering these techniques will enable you to coach managers in delivering feedback that is clear, empathetic, and growth-oriented. In the upcoming role-play session, you’ll have the chance to practice guiding a manager through a constructive performance conversation using these principles.