Avoiding conflict is a common instinct, but it often leads to bigger problems down the road. In this unit, you’ll learn how to recognize the hidden costs of avoidance and take small, confident steps toward addressing issues directly. By shifting from sidestepping tension to engaging with it thoughtfully, you’ll help create a healthier, more resilient team environment.

When you choose not to address a problem, it rarely disappears—instead, it tends to grow. Unspoken frustrations can quietly erode trust, lower morale, and make collaboration harder. For example, if a teammate repeatedly takes credit for your work and you say nothing, you might start to feel resentful or disengaged. Over time, this can damage relationships and even impact your performance. In contrast, addressing the issue early with a statement like "I've noticed my contributions weren't mentioned in the last meeting, and I'd like to talk about it" can clear the air and prevent long-term harm.

Avoidance can also create a culture where problems are swept under the rug, making it harder for teams to innovate or adapt. When people see that issues aren’t addressed, they may stop bringing up new ideas or concerns, fearing that nothing will change. This can lead to stagnation and missed opportunities for growth.

People avoid conflict for many reasons: fear of hurting someone’s feelings, worry about retaliation, uncertainty about what to say, or simply wanting to keep the peace. Sometimes, avoidance shows up as changing the subject, making excuses, or convincing yourself that “it’s not a big deal.” Recognizing these patterns in yourself is the first step toward change.

Ask yourself:

• Do I often let things slide to avoid uncomfortable conversations?
• Have I noticed tension building up because issues aren’t addressed?
• Do I feel anxious or frustrated about something, but haven’t spoken up?

If you answer “yes” to any of these, you’re not alone. The good news is that you can learn to shift from avoidance to action, one small step at a time. the chart below shows some subtle shifts you can make to move from avoidance to action:

Moving from avoidance to action doesn’t require dramatic confrontations. It’s about finding respectful, clear ways to surface concerns.

If you’re unsure how to begin, you may try these strategies:

• Name the issue neutrally: Focus on what you’ve observed, not on blaming. For example, “I’ve noticed our meetings often run over time.”
• Express your feelings: Share how the situation affects you. “I feel a bit overwhelmed when we don’t stick to the agenda.”
• Invite collaboration: Ask for the other person’s perspective. “Can we talk about how to make our meetings more efficient?”

Here’s a short example of how this might look in practice:

• Jessica: Hey Chris, do you have a minute? There’s something I’d like to talk through.
• Chris: Sure, what’s up?
• Jessica: I’ve noticed my name wasn’t mentioned in the last project update, even though I contributed to the report. I wanted to check in about that.
• Chris: Oh, I’m sorry, Jessica. That wasn’t intentional—I should have included you. Thanks for bringing it up.
• Jessica: I appreciate you hearing me out. I just want to make sure our work gets recognized fairly.

In this exchange, Jessica moves from avoidance to action by respectfully raising her concern. Chris responds with openness, and the conversation stays constructive. Notice how Jessica’s approach—using "I’ve noticed my name wasn’t mentioned..."—keeps the tone neutral and focused on the issue, not the person.

Shifting from avoidance to action is a skill you can develop. Start with low-stakes situations to practice speaking up. Over time, as you see positive results, your confidence will grow. Remember, most people appreciate directness when it’s paired with empathy and a genuine desire to improve things for everyone.

As you practice these skills, you’ll discover that addressing issues early and directly not only resolves problems faster but also strengthens trust and collaboration within your team. In the upcoming role-play session, you’ll have the chance to try out these approaches in realistic scenarios, building your comfort and fluency in moving from avoidance to action.