Sales Management
548 learners
Achieving Tactical Empathy
"Never Split the Difference" by Chris Voss advocates for using tactical empathy to leverage negotiations effectively. The course outlines practical techniques that help uncover emotions, foster understanding, and create breakthroughs necessary for successful interactions.
See path
4 lessons
12 practices
1 hour
Badge for Reaching Agreement,
Reaching Agreement
Lessons and practices
Lesson 1: Achieving Tactical Empathy
Practicing Tactical Empathy Techniques
Mastering Tactical Empathy Skills
Sharing Tactical Empathy in Negotiations
Lesson 2: Driving That's Right
Cultivating Client Connection Skills
Achieving Genuine Client Understanding
Driving Mutual Understanding with IT
Lesson 3: Creating Emotional Anchors in Negotiations
Practicing Emotional Anchors in Negotiations
Mastering Emotional Anchors in Negotiations
Sharing Emotional Anchors in Negotiations
Lesson 4: Building Rapport
Building Rapport in Negotiations
Building Rapport with Strategic Empathy
Building Rapport and Client Relationships
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