Sales Management
1251 learners
The "What’s This Really About" Conversation
This course focuses on conversations where the underlying meaning isn't immediately clear. Learners will practice identifying true motivations, understanding the context of conversations, and uncovering the deeper issues driving communication. It emphasizes the importance of going beyond surface-level communication to discover what’s really at stake.
4 lessons
12 practices
1 hour
Probing for Clarity
Lessons and practices
Uncover Hidden Motivations in Conversations
Discovering What's Beneath the Surface
Effective Team Communication Skills
Adapting Feedback to Contexts
Interpreting Context in Conversations
Mastering Empathetic Leadership Communication
Practicing Identifying Potential Misunderstandings
Clarifying Misunderstandings through Questions
Maintaining Rapport While Clarifying Misunderstandings
Addressing Unspoken Workplace Tensions
Navigating Hidden Sales Concerns
Navigating Emotionally Charged Conversations
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