Section 1 - Instruction

You've learned how to listen actively, ask purposeful questions, build psychological safety, and use signposts. These are the four pillars of guiding a conversation effectively.

This session will help you practice combining these skills to lead productive, safe, and clear discussions.

Engagement Message

Ready to take the helm?

Section 2 - Practice

Type

Sort Into Boxes

Practice Question

Let's start with a review of question types. Sort these questions into the correct category.

Labels

  • First Box Label: Open Questions
  • Second Box Label: Probe Questions

First Box Items

  • How might we...?
  • What's on your mind?
  • What's the big picture?
  • Why is this important?

Second Box Items

  • Tell me more...
  • What part specifically?
  • Can you clarify that?
  • Give me an example.
Section 3 - Practice

Type

Swipe Left or Right

Practice Question

Which of these phrases builds psychological safety, and which might create judgment or fear? Swipe each phrase to the correct category.

Labels

  • Left Label: Builds Safety
  • Right Label: Creates Judgment

Left Label Items

  • Thanks for being open with me.
  • That's a valid point, help me understand more.
  • I appreciate you raising that concern.
  • All ideas are welcome here.

Right Label Items

  • That will never work.
  • Are you sure about that?
  • We already tried that.
  • That's obviously wrong.
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