In this unit, you'll discover the power of asking insightful questions rather than giving direct advice. This approach fosters independent thinking and empowers your team to develop their problem-solving skills.

When a team member shares a challenge, it’s natural to want to offer solutions. However, providing answers can limit their growth. Instead, focus on asking questions that guide them to discover their own solutions. For example, rather than suggesting an approach, ask "What different approaches have you tried so far?" This encourages them to think through their challenges and develop their problem-solving abilities.

• Jake: I’ve been having a hard time closing deals with this new client. I think they're just not interested.
• Victoria: What different approaches have you tried so far?
• Jake: I've mostly been following up through emails.
• Victoria: What do you think might happen if you tried calling them instead or setting up a face-to-face meeting?

This dialogue demonstrates how asking questions rather than providing direct solutions can help guide a team member to think through their challenges and come up with their own strategies.

Allow your coachee to explore their thoughts without jumping in with advice. This freedom lets them express their concerns more deeply. For instance, if a direct report seems stuck, instead of providing immediate feedback, you might say, "Can you walk me through your thought process on this?" This validation of their feelings helps them refine their ideas and develop a clearer and deeper understanding of their situation.

As a coach, your role is to guide the thinking process, not just provide answers. Ask probing questions that lead your coachees to unpack their issues and come up with actionable plans. For instance, if a team member is indecisive, rather than telling them what to do, you could ask, "What do you think are the pros and cons of each option?" This approach encourages deeper analysis and decision-making skills, shifting the focus from seeking approval to owning their choices.

• Natalie: I’m not sure whether to focus more on lead generation or following up with past clients.
• Dan: What are the pros and cons of focusing on lead generation?
• Natalie: It might bring in fresh opportunities but could be risky without knowing client needs fully.
• Dan: And what about following up with past clients?
• Natalie: It could strengthen our existing relationships but might not generate new business as quickly.

By mastering the art of asking questions instead of giving advice, you will create a more supportive and developmental environment. In the upcoming role-play sessions, you will have the opportunity to practice these techniques with simulated scenarios, helping you integrate these skills into your leadership toolkit.